Neat Services

Every Neat product and software plan comes with unlimited access to our online customer support tools and resources. NeatCare provides additional support options to get the help you need, when you need it.

Top-Notch Service
Unlimited Technical Support
Extensive Help Resources

Support Plans

The following support features are included with your purchase.

 STANDARDNeatCare PriorityNeatCare Priority Plus
Product Purchased
Product Purchased Lite Software PlanPremium Software Plan or Premium Scanner BundleBusiness Software Plan or Business Scanner Bundle
Contract Term
Contract Term 1 Year1 Year1 Year
Self-Service & Video Tutorials
Self-Service & Video Tutorials 
Support Options
Support Options* Chat & Phone (First 60 days), Email 24/7Unlimited Phone, chat, emailUnlimited Phone, chat, email
Toll-Free Number with VIP Access
Toll-Free Number with VIP Access   
Additional NeatCare Support Service

NeatCare Service Plan

The NeatCare Service Plan** is designed for customers outside of their complimentary phone support period seeking enhanced live support options.

  • Direct access to support reps via phone or chat for 60 days
  • Unlimited email support for 1 year


*Hours of operations: 9:00am-6:00pm ET - Mon–Fri

**Please note that NeatCare Service Plan offering is only available for currently supported hardware and software versions. Click here for more information on Legacy support options.

Support At Your Fingertips

Extensive Knowledge Base

Search our extensive knowledge base for help with your Neat software, scanner or cloud service.

Search Now

Video Tutorials

Browse our video tutorials and user guides to learn how to perform popular tasks and get the most out of your Neat software.

See Video Library

Help Ticket

Log in to our help center to submit a ticket, and our technical support team will research your problem. Please note: Priority Plus subscribers receive priority service.

Go to Help Center

Download Software

For the latest and greatest features of our software, be sure that you’re running the most current version.

Go to Download Center